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Terms & Conditions

The sessions schedule will be arranged between We Npower and the client and can be booked up to 1 month in advance. We Npower will recommend the frequency of sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the journey by mutual agreement, in accordance with the terms set out in this agreement.

 

The number and frequency of session will be agreed at the start between We Npower and the client, and confirmed by We Npower by email or written correspondence. Where no specific number is agreed sessions will be provided on a session by session basis.

 

In return for the fees payable by the client (or by a third party on their behalf), We Npower agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

 

The date that the first paid session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact We Npower to discuss any concerns and see if they can be resolved before the first session. Participation by any individual in the first session constitutes acceptance of these terms and conditions.

FORMAT OF SESSIONS

Face to face (venue by mutual agreement), via Zoom / Teams; telephone sessions; or other format where such is agreed. Unless otherwise agreed, for virtual meetings and telephone sessions the client is responsible for telephoning We Npower at agreed times. We Npower is responsible for ensuring that they are available for consultation at agreed times. The length of each session is as agreed between We Npower and the client before sessions commence.

 

SESSION FEES

In accordance with We Npower current per-session-fee or fee for a programme of sessions, or any other such fee as shall be agreed and notified to the client. We Npower will confirm the fees in writing, usually by email, unless this is impractical. The number of sessions for which payment is required in advance will be agreed before sessions commence. Where funding is available, We Npower will advise the client. The client will be required to complete all paperwork that allows the funder to be billed. 

ADDITIONAL SESSIONS

We Npower may agree to provide additional sessions after completion of the initial agreed session(s). These terms and conditions will apply to any additional sessions so provided and the Per Session Fee will remain the same as originally agreed except where We Npower notifies the client of a change to the Fee or to any other term or condition.

DATES AND TIMES OF SESSIONS

The date and time of the first session and any subsequent session will be agreed between We Npower and the client by phone or email and confirmed by Star.

PAYMENT TERMS

Fees can be paid online by through Bank Transfer or via debit/credit card or using the Paypal payments systems, or by standing order. Where receipts are requested by the client, they will be sent by e-mail unless otherwise requested.

GUARANTEES

We Npower guarantees 100%  money return should the client express dissatisfaction with the service offered within the first three sessions.

We Npower guarantees to return 50% of the money paid should the client express dissatisfaction with the service offered after the first three sessions.

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